Admit it – you fear failure. Maybe you don’t worry about failing or dwell on your failures as much as others do, but that doesn’t mean you wake up every day and say “I’m willing and ready to fail!” No one likes to fail, but it’s inevitable.

Here’s the good thing about failure: With every fail comes a lesson learned. I’ve talked a bit about fear and failure before on here (read five things to avoid if you want to succeed and getting naked to find success for more on those topics), so I’m not going to dive into why you shouldn’t be afraid to fail or what actions can help you find success.  Continue reading “Share Failures to Help Others Succeed”

Let’s have a chat about ethics and how it relates to your success in life and business, shall we? The definition of ethics is quite easy to grasp: Ethics is a system of moral principles. Put simply, being an ethical person means you have morals and values and you respect other people.

When you study public relations in college like I did, you learn early on about the importance of ethics to the profession. The Public Relations Society of America even has its own ethics guidelines, the PRSA Code of Ethics. Even if you’re not in the public relations industry, it’s just plain smart to adhere to ethics in any and all professional conduct.  Continue reading “Want to be Successful? Avoid This Unethical Action.”

If you’ve already graduated from college, what is the best thing you did that helped you succeed in your first full time job? I bet if you did an internship during college, that would be your answer (providing you had a positive internship experience). It’s definitely my answer. Classroom teaching can only do so much. Getting real work experience with a company takes things to a whole new level.

I actually had positive and negative experiences with internships in college. I did one with a nonprofit called Girls on the Run that was absolutely awesome, and I got some great experience. I was also part of CMU’s on-campus, student-run PR firm called PR Central, and I got great real world experience providing PR services to local companies.

Unfortunately, the one PR agency internship I did during college was a complete disaster. My boss was awful (both as a person and PR professional), and she barely let me and the other interns do any real PR work. Several other incidents happened that I won’t get into, but basically I learned to always trust my gut and pay attention to red flags because if I had, I would have never accepted the internship offer. Continue reading “How to Find Success With Your Next Internship”

Are you the type of person who asks for help the minute you need it? Or, do you always do everything possible to figure things out on your own before you dare ask for someone to help you? Maybe you’re like me and you’re somewhere in between. I’m not too stubborn to ask for help when I know I need it, but I also like to do some digging before I reach out to someone else. I won’t lie – my impatience gets the best of me sometimes and I ask before I’ve put in enough effort on my own, but I’m working on not doing that!

There really is no perfect answer that works for everyone when it comes to knowing when to seek help, or what the best method is for approaching someone when you need help. However, as I’ve been paying closer attention to how people approach me for help, I think there are three important things everyone should do before any type of help is requested.

Do your own research – This should be a given, but unfortunately people think it’s OK to put the onus on someone else rather than investing time to find the information or answer. Maybe you won’t find the entire answer, but if you do some digging and come to the person you’re asking for help with at least some information, it shows initiative. And frankly, if you don’t know the person very well and you’re asking for help without doing some searching on your own, you immediately come off as lazy.

Taking time to figure out the answer on your own is really important for professional growth, as well. What is your boss going to think if you’re the person who always asks questions without at least making an attempt to answer them yourself first? Managers should never condemn smart questions, but jumping to questions before trying to problem solve on your own will not get you far in your career, or in life.

Think of specific questions – Rather than asking broad and very general questions (e.g. “How can I get a really great job like yours?”), come to the person you’re reaching out to with very specific questions. Recently, I’ve had a few PR students ask me very broad questions similar to my example. I could spend an hour talking about this, and I could write a novel of an email trying to explain this. Depending on the situation and timing, make it as easy as possible for the person you’re requesting help from to provide you with valuable answers. It’s going to take me longer to put my thoughts together around a broad question, but I can think of an answer more quickly the more specific you get.  Continue reading “Three Things To Do Before Asking For Help”

As someone who helps clients with various online and social media initiatives, I’ve done my fair share of research and outreach to bloggers and social media enthusiasts (and let me tell you, when done right, it’s a tedious process!). So when I have the chance to be on the receiving end of fun opportunities, it’s a nice change up.

Thanks to a recommendation from my metro Detroit pal Bryan Willmert, I had the opportunity to test drive a 2012 Acura MDX from Suburban Acura as part of the Social Test Drive series. Bryan had previously participated in the test drive, and he was then able to recommend others who he thought would be interested.

I picked up the car on a Thursday evening and returned it the following Monday during lunch. I will not even try to admit that I’m a car enthusiast (though I developed a love for sports cars thanks to my dad owning a 1979 and 2002 Firebird Trans Am), but I was in love with this car at the end of my test drive experience. Check out the video for more on the cool features.

For companies that want to get social media enthusiasts using and talking about their cool products and services, here are some lessons you can learn from how Zac Holmes, online marketing manager at Suburban Ford of Waterford, is conducting this program to make it a success:

  • Don’t create stringent rules. It drives me crazy when I hear from reporters and bloggers that PR people reaching out to them give them rules related to how they should share reviews about products and services. No, that’s not how it works. Every person’s community and social activity is different. Let them do what works for them. Zac was very clear that the point of this program was to have people share their experiences with the vehicles through social media, but he didn’t make me commit to a certain number of tweets, photos, Facebook posts, videos, etc. That was an immediate appeal.
  • Zac interacted with me and the people responding to my content throughout the process. It showed he was paying close attention to the reactions I was receiving, and he continued making the brand part of the conversation without overdoing it, or worse, being pushy and “sales-ish.”
  • Zac created his own content through the Suburban online channels. He created a short video to encourage people to follow along with my #socialtestdrive tweets throughout the weekend and shared it on different networks. While it’s good to rely on the people you’re reaching out to in these situations to create interesting content, as the marketing person behind the effort, you have to be doing the same to reach the communities you’ve built online.
  • He’s letting the drivers recommend who participates next as a “pass on the good fortune” sort of deal. I like this because it shows the brand is open to letting the public shape the path of this program. However, you have to also be careful if you let go of too much control. Where I could see this backfiring is if people recommend friends who want the experience but really aren’t that active in the online space. Zac and I didn’t discuss this, but he should have some participant criteria as a fall back plan just in case the next recommended participants don’t exactly fit the bill.

I asked Zac a few specific questions about the program that may help if you plan to do something similar in the future:

  • What’s the story behind the program? There was a customer from our Subaru store who had some mechanical issues with his leased Subaru. Subaru was giving him a hard time, so he took to Twitter (and his 10K followers) about his issues with Subaru, and in effect, Suburban. Our Internet manager for the entire company saw his situation and started fighting for him. Suburban took on Subaru and got his engine replaced by Subaru. The manager realized that if we can harness that same kind of resonance for our brands in a real and positive way, it would be extremely effective. So far [with this program] it has. 
  • How are you measuring success with this program? Honestly, we don’t really know yet. We are watching how #SocialTestDrive is trending and what kind of feedback we are seeing from the bloggers and the people following them. It’s an evolving process.
  • What successes have you had so far? We have seen a few sales, but we have only been running this program for less than two months.
  • What recommendations would you give to another company that wants to reach out to bloggers and social media enthusiasts to test out a product? Find someone (or many someones) with reach into different groups and influence and let people be honest. Blocking, deleting and arguing with people’s opinions is fake and will get you nowhere. Instead, these negative remarks give an opportunity for dialogue, something oddly missing from a business to customer relationship. Hand it off and see what people think! (Love this answer – take note, marketers!)

I will not get on my measurement soapbox, and I know many companies starting out for the first time with a program like this often don’t put solid metrics into place. But one piece of advice I’ll give to Zac and anyone else doing anything in the social space is to clearly define how you will measure and prove results. Please. Just do it. You’ll thank me later.

Do you think this is a smart move for the Suburban team? What other advice do you have to make outreach programs to bloggers and social media enthusiasts successful?

Before I get too far into this post, I want you to understand the distinctions between these two definitions:

Confidence – Belief in oneself and one’s powers or abilities; self-confidence; self-reliance; assurance

Arrogance – Offensive display of superiority or self-importance; overbearing pride.

See the difference? I’ll assume you do. Now make sure you don’t show arrogance when you’re meaning to show confidence. On to the post…

I’ve been noticing something in my life a lot more lately that has helped contribute to success. Once I started paying closer attention to this trend and noticing how it influences outcomes, I knew I needed to share it so others could hopefully replicate the process.

I’ve noticed that when combining strategy with confidence, the chances of success increase dramatically. Will the result always be positive each and every time you combine strategy with confidence? More than likely not. But I’ve experienced successful results enough times to make me believe the chances of getting a win rather than a fail with this combo is highly likely. Continue reading “The Magic Mix of Strategy and Confidence”

I originally published this post on my agency’s blog, but I wanted to cross post it here because it’s very much in line with the topics I discuss on this blog.

I debated whether I wanted to write a resume and cover letter suggestion post because the topic is widely covered, but my recent experience proves that job seekers still need advice on how to successfully land an interview.

Identity is hiring an assistant social media strategist, and I’ve received several cover letters and resumes in the past week or so. I’m disheartened to say that only a select few stood out because job seekers are still making the same mistakes. Some are common mistakes that could easily be avoided by having two or three people review materials before sending them over to a prospective employer. It’s been awhile since I had to review resumes, so along with some of the common mistakes, I’m also seeing some new additions to resumes that do absolutely nothing to help the job seeker secure an interview.

Taken directly from my current experience, here are seven cover letter/resume mistakes and how to avoid making them:

1. Making grammatical errors. I know it’s tough out there in job-hunting land. And I know everyone makes mistakes. But it’s absolutely essential to make sure your cover letters and resumes are flawless when you submit them for an available position – particularly for a communications related job where excellent writing skills are required. Like I mentioned above, make sure at least two or three people (it helps if they are strong writers) review your cover letter and resume before you submit them. It can also help to print them out and read them aloud versus trying to review/edit on a screen. Please understand how crucial this is. I’ve heard from several people that they’ll put cover letters and resumes directly in the trash if there are any grammatical errors.

2. Leading with education. A prospective employer doesn’t want to see where you graduated from at the top of your resume. Your work experience is most important, and you should always lead with that before education. You’ll hear varying opinions on this one, but I’ll argue that education should be the last section on your resume. Experience, professional development, skills and honors/awards sections should come before education. Yes, it’s important to see that you graduated with a degree related to the job you’re applying for, but professionals know that you truly develop and refine skills once you’re working in the industry. The classroom can only take you so far.

3. Making your cover letter and resume too long. Please don’t make your cover letter an entire page single spaced. I got a few of these, and I zoned out at about the third paragraph. Also, don’t summarize your entire resume in your cover letter. That’s not the point. Use your cover letter to highlight some things about you and your experience that prove why you’re a qualified candidate for the position. It also helps if you add some context in your cover letter to explain why you’re applying for the job (I learned about the position through X, or I’m very interested in working with a company such as yours because of X).

As for resumes, it’s not necessary to have a two or three-paged resume, especially if you haven’t been in the industry for a very long time. The position at Identity is for someone with one-to-two years of experience, and I’ve received several resumes that are way too long – mainly because they include jobs that don’t directly relate to the position. It’s great to show work experience, but if you are going on a second page to list a job where you didn’t develop skills you can apply to the position you’re applying for, leave that job off your resume.

4. Coming across as boastful or arrogant. It’s one thing to express confidence in your abilities, and you can successfully do this by using the right tone and selecting the right words in your cover letter. But it’s very easy to cross the line from confidence to arrogance, and you must avoid this.

Those in the social media space know that a frequently agreed upon rule is to not proclaim yourself as a social media expert/guru/ninja, or anything else along those lines. Even some of the people who I think could totally get away with calling themselves social media experts don’t do it! So when I read the cover letter of someone with less experience than me telling me that he/she is a social media expert, I immediately think that person is not a right fit.

Going back to the first mistake, have a few people read your cover letter to make sure you aren’t giving off a boastful vibe.

5. Not tailoring your resume to the job description. People from various backgrounds and with varying levels of skills have applied for my team’s open position. That’s great, but what’s not good is when people don’t show on their resume how their experience directly relates to the position. Even if your experience doesn’t exactly match what the job description is asking for, find ways to call out how what you’ve done in the past directly relates to the job qualifications. Don’t make a prospective employer have to Google stalk you in order to find out more about your experience. That should be clear as day on your resume. I had to do this for one applicant, and luckily I did because I found exactly what I was looking for online that should have been highlighted in the resume. Some employers won’t take that extra step, so don’t leave any opportunities for the employer to question your experience.

6. Including irrelevant information. Please don’t put your high school involvement on your resume. The only time I can see this being relevant is if you did something amazing in high school that is very directly tied to the job description. Otherwise, leave it off.

The latest trend I’m seeing on resumes is adding Klout scores. The Klout team has made several adjustments lately to make its scoring model more accurate and transparent, but that doesn’t mean it’s the Holy Grail of influence. It’s one factor out of several. And I don’t think it belongs on a resume – even for social media related positions. Your Klout score doesn’t tell me squat about your experience of using social media for business and marketing purposes. Klout is a highly debated topic, but my suggestion is to leave it off your resume and to find more substantial ways to highlight your influence through your work experience.

7. Having no relevant experience. I know, this seems like a given. Don’t apply for a job if you don’t have any related experience, right? Well, people aren’t getting this message. I received a handful of resumes from people who had absolutely no related experience. Our job description clearly spells out the type of experience we’re looking for, and we state that we need someone with at least one-to-two years of experience. So if you’re looking to break into the social media marketing field, you’re going to have to find an internship or a very entry level position.

I started on a discussion on Google+ about how people with not the right experience have applied for this position, and I received some valid points back about why people may think they are qualified enough to apply. However, zero experience is not an exception.

I truly care about helping PR/social media job seekers find great jobs, which is why I joined the Help a PR Pro Out (HAPPO) movement and am now the Michigan champ. I am not a jerk who wants to call people out for doing it wrong. I am simply trying to educate through experience so more job seekers stop making the same mistakes over and over again on cover letters and resumes. If you know of someone who could use this advice, please consider passing this post along to him/her.

What do you think? Am I being too harsh, or do you agree? Do you have additional advice for job seekers that I didn’t mention?

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Job searching is tough and tedious work. There are so many things you need to think about when you’re looking for a new job – how to craft interesting and tailored cover letters, how to highlight your most relevant job experience without over or under doing it, how to stand out among the competition and, above all, how to get the coveted email or phone response that leads to an interview.

There are countless books, articles and blog posts that give advice on how to land that perfect job. But, three friends of mine just found new gigs, so I thought some practical advice from people who just dealt with the job seeking process would be of value to anyone who is currently or thinking about looking for new employment.

All three of them happened to get social media related positions, but their advice is not limited to the communications/digital industries. Nor is it limited to people who are aggressively looking for a job right now. I think their different perspectives are very interesting because while Erica and Kyle were very active about their job hunts, Becks was more passive. It’s interesting to see how their different situations and activities eventually contributed to them finding awesome jobs.

Read on and learn from Erica Moss, Becks Davis and Kyle Stuef:

Where did you just get a job, and what is your position?

EM: I accepted a job as social media and outreach coordinator for the Masters in Nursing program at Georgetown University.

BD: I’m the community manager at Autoweek magazine, a publication under the Crain Communications umbrella.

KS: I just started a job at Ignite Social Media in Birmingham, MI. I’m working as a community engagement specialist for the Chrysler brands, primarily focusing on Jeep.

What was your process for finding a new job? Did you reach out to friends, search LinkedIn, send out several resumes and cover letters, or were you more passive with your search?

EM: After about a week of getting settled here in New York City, I started pounding the pavement, so to speak. I targeted a handful of companies that I was excited about the prospect of working for and sought out job openings that matched my skill set. Before applying, I turned to LinkedIn to see if I had any connections to these companies through my contacts. More often than not, I did, so I asked for introductions, which immediately adds to your credibility as a candidate. I also attended a meetup held by one of the companies I was interested in, which gave me direct access to those making the hiring decisions and helped me decide whether I thought I’d be a good fit within the organization. It also didn’t hurt that I told anyone and everyone who would listen that I was job hunting, which helped to keep me top of mind whenever someone heard about an opening in my industry. Facebook and Twitter also were great vehicles for outreach and making connections.

BD: I was more passive in my job search. A few friends and some of my network knew I was on the market for a new position. I did update my LinkedIn profile and spent more time growing that network.

KS: I did all of the above. I wasn’t as aggressive publicly as I probably should have been, but I was hitting the phones and private messages to my network almost immediately. I could not have done this without having a “street team” of people out there with their ears to the ground. I got tipped off to this job opening a few days before it was posted publicly, so I was able to get a small head start.

Did you do anything different or creative to make yourself stand out during the job hunt?

EM: I think two things that helped differentiate me in this job search were 1) I had a story to tell, and 2) I had a strong point of view about what I wanted. I firmly believe that each job you hold, for better or worse, helps you to continually grow and decide what your priorities are, and I felt like I had a firm grasp on that while I was searching. This helped weed out opportunities that perhaps weren’t a good use of my time, but also helped me present a strong, cohesive narrative about who I was and what I was looking for. I think I also had a memorable story, in that I had gotten married in May and moved to New York from Michigan, which always sparked questions from my interviewers about how things are different here and what my experience in Michigan had been like.

BD: Since I wasn’t really on the job hunt, no. However, everything I had been doing for the last two years came into play. I built a website and a community from scratch. I became involved with projects such as TEDxDetroit and cofounded a few smaller endeavors. I had been using social media to build these projects, and that led to credibility.

KS: I made sure that everything I was putting out there was as consistent as humanly possible. It may have been my branding background kicking in, but I wanted to make sure that each interaction with me digitally felt the same, and that it felt exactly the way I needed it to in order to find a job that was the right fit for me.

One thing that I thought was a no brainer actually turned out to be something that a number of interviewers took notice of: a QR code on my resume that pointed to my LinkedIn profile. Not only did it make the job of checking me out digitally a little easier for the higher-ups, but I used a bit.ly link for the code that allowed me to track how many scans I was getting. It was a little way for me to see how effective my resume was in reaching the desk of the (hopeful) decision maker.

What were some of your challenges during the job search, or what would you do differently if you could go back in time?

EM: The biggest challenge is, hands down, getting a prospective employer to notice you in the crowd. I didn’t get a single interview at companies where I had simply filled out their online application or submitted a resume via email. I found the most success through warm introductions from the “friend of a friend,” and I firmly believe it’s really about who you know when you’re job hunting. However, you cannot rely on that alone. While a former colleague might help you get a face-to-face with the recruiting manager at your dream company, it’s up to you to close the deal by effectively presenting your experience and skills and articulating why you’re the best candidate for the job.

BD: The big thing most employers want to see is quantifiable results and achievements. They don’t want to know what you did – they want to know what you accomplished. Even though things worked out for me in the end, if I had kept that in mind, it would have been much easier to show my value to a future employer.

KS: Most of my challenges had to do with trying to figure them out as much as they were trying to figure me out. In the past, I had made the mistake of being so caught up in the fact that someone was interested in me. I didn’t take the time to make sure that I actually LIKED the company and LIKED the job that I was being contacted for. This switch in mindset I think really helped me relax in the job search and made me a little more “attractive” to the people on the other side of the desk. This is something that I will definitely be sure to carry over if I find myself in the same position again.

What is your advice to people who are having a tough time finding a job?

EM: Patience is a given, but you really do have to work hard at it while you’re job hunting. You’ll follow paths that seem really promising but then never pan out for one reason or another, and sometimes you’ll be pleasantly surprised when that cold lead gets warm again. I’d also advise job seekers to make sure that they’re presenting the same story across all of their social networks. I made a concerted effort to make sure that my LinkedIn profile matched the resume I was sending out (yes, sometimes employers do compare them!), and I also made sure any employment information presented on my Facebook page was up-to-date and accurate. This is also a good time to make sure things like your phone number and most active email address are reflected on your profiles to make it as easy as possible for prospective employers to contact you. Lastly, try to narrow your search as much as possible, first targeting those companies that resonate with you and your goals, and then reaching out to those people you already know who might be able to facilitate an introduction to key players. Added bonus: It often eliminates the need for a cover letter if you score a sit-down with someone based on a mutual connection.

BD: I absolutely hate looking for a job. Yes, you need to network and make yourself stand out. The easiest way to stand out is to build something yourself. If you don’t have a blog, write a guest post for someone else’s blog. Having a blog is a really good idea, though. Be active on social networks. Ask people you admire out for a cup of coffee.

KS: Treat the process like dating. Don’t be eager or needy, put yourself at ease and people will take notice. Once you’ve got the “first date,” or interview, remember that there are two sides to that big scary desk. You are interviewing them just as much as they are interviewing you. Being a good fit, team chemistry and complimentary philosophies were all important to me, so I made sure to ask those types of questions at the end of the interview. If I knew that I couldn’t marry a girl who was a White Sox fan, I would make sure to ask that up front during a date. Figure out what YOU want, not just who will have you.

I have to give a HUGE thank you to Erica, Becks and Kyle for taking time out of their busy schedules to contribute to this post. You guys rock!

Can you relate to what Erica, Becks and Kyle shared? What other advice do you have for job seekers?

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I’ve noticed a growing trend in the way people respond to this simple question: “How are you?” And I’m very curious to know if anyone else has picked up on this trend.

Think back to the past few conversations you’ve had with people. When you asked them how they were doing, what was the response? I bet you got some variation of this: “I’m so busy that I don’t even know what to do with myself!”

This is the trend I’ve been noticing lately when I first engage in a conversation with someone, both in person and online. It’s rare if the “How are you?” or “How have you been?” question produces a response like “I’ve been great” or “All is well.” That type of response used to be typical. Not anymore. Now, the answer almost always has something to do with how busy the person’s life is, or how he/she just can’t seem to catch up on things.

Why is this? Are we all cramming our lives with too much work and extracurricular activities? Or have we simply become conditioned to automatically saying that we’re so busy – either because we truly feel like we are or because that’s they new norm? Continue reading “The Crazy Busy Phenomenon & How it Relates to Success”